Refund policy

At Bitcentrik, we're all about helping you express your love for Bitcoin with high-quality items. We're confident that you'll love your purchase, but we understand things come up and if they do, we've got you covered.

Bitcentrik will accept returns within 30 days for products that are not used, unopened, defective, or you are not happy with the item for any reason. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your item arrives damaged, just let us know within 30 days of delivery. Please send us a photo of the damaged item so we can work to prevent similar issues in the future.

Thank you for your support and interest in our products. 

To start a return, you can contact us here. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.