Shipping policy
We understand how exciting it is to receive your Bitcoin-themed item, so we make it our priority to get your order out the door and on its way to you as soon as possible. Our team is always here to answer any shipping-related questions or concerns, so feel free to reach out anytime at support@bitcentrik.com. Here's what you need to know:
Orders
How are your products made?
Every item is made to order by our print-on-demand partner, which has facilities worldwide. Your order is printed and shipped from the facility that can produce it most efficiently.
How do I track my order?
You'll receive a tracking link by email when your order ships. If you have any questions about tracking or your shipment, email us at support@bitcentrik.com.
I received a wrong or damaged product. What should I do?
We're sorry if your order arrived damaged. To help us resolve it quickly, email support@bitcentrik.com within a week of delivery with photos of the item, your order number, and any other details. We'll get back to you with a resolution as soon as possible.
Shipping rates
We currently ship within the United States only. Standard shipping rates:
| Order total | Shipping |
|---|---|
| Under $50 | $4.99 |
| $50 – $99.99 | $6.99 |
| $100 – $149.99 | $8.99 |
| $150 and up | Free |
Delivery
When will I get my order?
Orders usually take 3–7 days to produce, then ship. US delivery typically takes 3–4 business days after shipping.
Do you ship internationally?
Not yet. We currently serve US customers only, but we're planning to expand to other regions. Join our email list at bitcentrik.com to hear when international shipping becomes available.
Where will my order ship from?
US orders will most likely ship from a fulfillment center in the United States.
My order should be here by now, but I still don't have it. What should I do?
Before contacting us, please:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Check with your neighbors in case the courier left the package with them
If the address was correct and the package isn't at the post office or with a neighbor, email support@bitcentrik.com with your order number.