Shipping policy
We understand how exciting it is to receive your Bitcoin-themed item, so we make it our priority to get your order out the door and on its way to you as soon as possible. Our team is always here to answer any shipping-related questions or concerns you may have, so feel free to reach out to us anytime. Here's what you need to know about our shipping policy:
Orders
How are your products made?
We work with a print-on-demand partner. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as 3-4 business days for all our US based customers. At this time, we are only able to serve our US based customers but do plan to offer our products to other regions as soon as possible.
[Covid-19] When will I get my order?
Our fulfillment times for some products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide! If you’re ordering from the United States, your order will likely ship from an in-country fulfillment center.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at with your order number.